Profiel van Trainer Elena

I started as a Trip Advisor for the Customer Experience Department. Assisted with any kind of user inquiries and successfully mediated between any ongoing reservation issues. After 6 months of outstanding customer service, I got promoted to Corporate Trainer. As a Corporate Trainer helped in planning and implementing an effective training curriculum. Developed competency and skillsets in trainees to perform efficiently in the workplace. Handled a creative aspect of the learning process. Provided changes in the curriculum, based on the learner's feedback.

Successfully organised travels from the beginning, based on customer's needs, using a booking system to secure holidays. Offered travel and accommodation reservations. Maximised sales and customer holiday experience by suggesting upgrades.

Effectively managed a high volume of inbound and out bound customer calls. Archived high performance in international sales. Became a superuser of the GDS(Global Distribution System). Served first support contact for travel reservations and software issues for customers across 23 countries, in English, Russian and Romanian language. Offered complementary services as upsells to existing travel reservations , such as airline, hotel and railway reservations, car rentals, and concierge. Served as primary point of escalation for account managers regarding technical disputes and software issues.