Ervaring
Trip Advisor - Corporate Trainer , lisbon
I started as a Trip Advisor for the Customer Experience Department. Assisted with
any kind of user inquiries and successfully mediated between any ongoing
reservation issues.
After 6 months of outstanding customer service, I got promoted to Corporate
Trainer.
As a Corporate Trainer helped in planning and implementing an effective training
curriculum.
Developed competency and skillsets in trainees to perform efficiently in the
workplace.
Handled a creative aspect of the learning process. Provided changes in the
curriculum, based on the learner's feedback.
Travel Expert , Wilmington
Effectively managed a high volume of inbound and out bound customer calls.
Archived high performance in international sales.
Became a superuser of the GDS(Global Distribution System).
Served first support contact for travel reservations and software issues for
customers across 23 countries, in English, Russian and Romanian language.
Offered complementary services as upsells to existing travel reservations , such as
airline, hotel and railway reservations, car rentals, and concierge.
Served as primary point of escalation for account managers regarding technical
disputes and software issues.
Travel Services Specialist , California
Successfully organised travels from the beginning, based on customer's needs,
using a booking system to secure holidays.
Offered travel and accommodation reservations. Maximised sales and customer
holiday experience by suggesting upgrades.